Refunds, Returns, Exchanges And Cancellation
SHIPPING LEAD TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 7-14 business days (excluding Saturdays, Sundays, and Holidays) to process. This time frame is usually longer during Major SALE events and lead times can extend through 21 business days.
Here at Honey’s Handmade, we thrive to keep you and your coils moisturized. We will always stand behind our brand, and we want to make sure you’re always satisfied. However, due to the nature of our business all sales are FINAL and we do not accept returns or exchanges of any form.
We do however—accommodate store credits and occasionally offer coupons in unique circumstances. All you have to do is contact us [orderinfo@honeyshandmade.com] with your request within 5 days of your purchase or delivery receipt.
Only products purchased on Honeyshandmade.com and Facebook or Instagram may be considered for the above mentioned.
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The original shipping fee & Route insurance fees are non refundable [No Exception].
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We reserve the right to refuse all returns on Non-returnable merchandise (hair creams, conditioners, hair lotions and soaps and many more).
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Emails are responded too on Sundays & Wednesday's weekly. Multiple emails will impact response times causing delays.
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LOCAL delivery fees are NON-Refundable. Local Delivery is guaranteed delivery within 48-72 hours on business days on regular in-stock staple products. This excludes SALE events and Promotional Events.
CANCELLANTION POLICY:
Please keep in mind that our order-fulfillment and shipping Team will be working swiftly to get orders on their way quickly and efficiently.
Therefore, we cannot change addresses, price adjustments add sale codes or cancel an order once it has been submitted.
Please ensure all order details are verified prior to selecting the submission button.
RETAIL PARTNER RETURNS
Items purchased at one of our retail partners, either online or at a store, must be returned to the original retailer. Please reference their website or brick and mortar for their return policy.
DAMAGED ITEMS/ PACKAGES
For packages insured with Route. Log into your consumer account and Resolve any shipping issues with just a few clicks. Zero hassle, instant solves.
For packages shipped via USPS without insurance. A lot can go wrong after a customer checks out. When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show signs of wear, however, if damage occurred or a note was left by the carrier indicating damage that happened in transit to the items in your shipment, please contact United States Postal Service (The link is a request for an online claim) 1-800-ASK-USPS® and Honey’s Handmade Customer Service at [orderinfo@honeyshandmade.com].
For packages shipped with UPS without insurance. Consumers will need to file a claim with the carrier directly. You will have to create an account to proceed with your claim United Parcel Services. You can start a claim within 60 days of the scheduled delivery for packages that have been lost or damaged.
Our customer service representatives will be happy to assist you in submitting this claim if desired. Keep in mind that our response times are two days weekly and we cannot guarantee a response outside of these days and times.
USPS and UPS will require pictures and your original receipt/invoice from our web-site. Please ensure you have all required documentation before proceeding.
SHIPPING FEES - HOW IS SHIPPING CALCULATED?
Shipping is automatically calculated by the carrier of choice prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered a Shipping Method and chose your desired method of transit. This rate is calculated based on order contents and weight. LOCAL shipping is standard flat rate regardless of weight or contents.
International Orders:
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Honey's Handmade to import the goods on his behalf. Further, the consignee/buyer agrees Honey's Handmade may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The customer, consumer or consignee will pay the taxes & duties in addition with the purchase price of the goods.
APO/FPO & PO BOXES:
Orders being sent to P.O. Boxes and APOs/FPOs addresses will ship with the same shipping rates/time frames outlined above. Shipping time frames may take longer due to location . Please follow the tracking closely to determine when items will be at your doorstep. Please ensure that all address details are submitted correctly prior to submission.
** Business Days are Monday – Friday, excluding federal holidays within the United States. Orders will not ship on New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Day. Orders received on Saturday and Sunday will be processed on the following business day.**
Have you received a USPS tracking number & curious about where your order is? Click the link below to get the most up-to-date order status info. Track My Order or if you purchased insurance via Route you can track your order at the link.
RE-SHIPMENT POLICY:
Replacements of missing items will need to be reported orderinfo@honeyshandmade.com within5 days of delivery. This items will be processed within 5 business days from the date we receive your request. Please list your order #, item [photos] and packer listed on the invoice. We will ONLY reship to the shipping address on file.
If you desire a refund for missing item we will only supply a store credit in the amount minus any discounts used during sale events. If customer service engages management to refund a monetary amount; We will then credit the card originally used to make your purchase.
